Returns & Exchanges

Carefully read our ‘returns & exchanges’ properly.

Products purchased on our website can be returned to a specific address given by us or picked up from the customer.

Items must be returned in accordance with the requirements outlined below, within 20 days from the date of delivery.

Returned merchandise must meet the below requirements in order to be accepted for a refund:

  • All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. No exceptions will be accepted. Returns on these specific items will only be honored if the label remains intact.
  • Made to Order, DIY and personalized items are final sale and cannot be returned.
  • Before purchasing an item as a gift or your personal use, ensure that you have proper knowledge of the exact shoe size of the recipient. If it is an ‘Off the Shelf’ order, an exchange will be done if the requested size is readily available. In the case where it isn’t, the customer will be expected to pay an additional cost for producing a new item. Idong Harrie will NOT bear the loss for this.
  • On the ‘Checkout’ page, there is a space for other notes. Kindly specify the exact colour, feet type of the recipient. Failure to indicate the correct size, colour, dimension, etc will not be held liable by Idong Harrie.